Customer support is key for success of any business
An offshore team ensures that additional hours are added to customer support services. This is facilitated by the existing time-zone difference between the company and offshore team. The difference in time-zone while presents itself as a barrier for communication, once overcome can lead to developing excellent customer service mechanisms.
Added customer service hours can help enhance customer retention and elevate customer loyalty for businesses. Many challenges faced by the customers can be solved even before the start of a working day for the company by an active offshore team.
New people. New possibilities.
Similar to the new learnings on every trip exploring new destinations, working with an offshore team has great learning possibilities. Every organisation has its own set of technology and methodologies to ensure optimum performance of their employees. This can lead to a parent company picking-up and imbibing a process, technology or methodology from their offshore team into the parent wing.
Similar to technological integration, working with different organisational as well as national cultures holds abundant knowledge and soft-skill transfer possibilities that can assist the parent company enrich the internal culture and cultivate a better working environment for their employees.
Benefits of having a scalable team
Look at your business model, and if you need a lot of capital to get it up and running, reconsider launching it as your first business. Try models that can be started with minimal cost first. If you’re thinking of launching a software-driven company, consider a service-based offering in the same field in order to accrue revenue, knowledge, industry connections & insight to take into your larger project(s) with some capital on top of this strong foundation.
The scalable nature of the teams with dedicated skilled professionals taking care of the deliverables allows businesses to work with a low risk – high reward model. The professionalism and servitude displayed by the offshore teams to adjust with the business scaling lays foundation for long term business relations.
Focused and skilled taskforce at disposal from the start
Clear communication of vision and desired results can lead to the offshore teams delivering results instantaneously. The time and effort spent in enhancing the skillset of the in-house team can often lead to missing the opportunity altogether. Hence, onboarding a specialised talent on an offshore team can be a smarter decision.
This leads to fast-tracking the efforts towards the desired results. The high skill and dedicated efforts of the offshore teams ensure that the desired performance is met with from the very start.
To extract the best results from your offshore teams, read our blog on tips to successfully manage remote teams.
Retain focus on core capabilities
If the existing team’s core strength lies in developing kickass software solutions, then the companies should get offshore teams to take care of maintenance and testing of the same. This allows businesses to focus on their key areas with a specialised workforce working internally as well as externally for key deliverables.
While the offshore team takes care of daily operations for the products created, the core team can focus on creating the next big thing or channel efforts towards marketing, expansion, sales etc.
Teamified works as an extension of your team wherein our top talents understand and align with the vision and passion of the customers. The earnest working of our employees has ensured that we continue to deliver without hindrances as we continue to work remotely in 2021.
Teamified aligns and builds a team tailored to requirements of our customers. The approach taken towards building a fast, flexible and responsive team is based on proven process driven methodologies. If you are looking to hire an offshore team to take care of your software/app development, maintenance, quality assurance or business analytics, do check out our capabilities and contact us with your requirements.
Tags : Startups, Outsourcing Developers, Offshore teams, Benefits of offshore teams, Cost saving, Scalable business, Extended teams, Offshore teams in India
